Meet Our Staff
Suzanne Dumont
Sales Consultant
Brandon West
Sales Consultant
Spencer Armijo
Finance Manager
Micah Levy
Sales Consultant
Kyle McMillen
Sales Consultant
John Francis O'Hanlon
Finance Manager
Doe Snyder
Sales Consultant
Derek Ballew
Sales Manager
Ken McMillen
Sales Manager
Gary Clayton
Sales Consultant
Ray Alderette
General Sales Manager
Allona Lucero
Sales Consultant
Payton Ballew
Sales Consultant
Alex Angels
Sales Consultant
Jay Centeno
Service Advisor
Jonathan Crespo
Sales Consultant
Keith Florian
Service Manager
Paul Kennedy
Service Advisor
Dave Kuczek
Sales Consultant
Donovan Lindstrom
Lot Technician
Shay Pratt
Parts Manager
AJ Randazzo
Service Advisor
Daniele Valeriani
Service Advisor
Suzanne Dumont
Sales Consultant
Jan 12, 2022
So in love with my new Hyundai Santa Fe! Suzanne made my...
So in love with my new Hyundai Santa Fe! Suzanne made my experience very smooth and easy and they gave me a great deal on my trade-in. My car came in sooner than expected and I was able to pick it up 2 days before Christmas. Great present to myself.
Dec 04, 2021
I returned my lease and drove off in another within 2...
I returned my lease and drove off in another within 2 hours! Suzanne was a pleasure to work with again
Nov 17, 2021
Stopped into McDonald Hyundai to test drive a car. It...
Stopped into McDonald Hyundai to test drive a car. It didn’t have everything I was looking for, but Suzanne Dumont, Sales Consultant, found me a used 2018 Hyundai Tucson SUV that had just arrived and checked off all the boxes for what I was hoping to find. Suzanne stayed in constant contact with me from the beginning to the end of the process which was pretty seamless. I was happy with my trade in offer and there was really no hassling to seal the deal. I’m definitely referring friends and family to this location…and to Suzanne!
Nov 01, 2021
I am a returning customer because of nice friendly staff...
I am a returning customer because of nice friendly staff very helpful and got a great deal
Aug 27, 2021
Everything went well, everyone was very nice and...
Everything went well, everyone was very nice and informative. I was very pleased with the process.
Brandon West
Sales Consultant
Jan 09, 2022
Brandon at McDonald Hyundai did a great job ordering us...
Brandon at McDonald Hyundai did a great job ordering us the exact vehicle we wanted. Superb customer service. We are 100% happy and would recommend McDonald Hyundai dealership to anyone. They do not do "market adjustment" MSRP increase like other dealerships.
Nov 19, 2021
Great experience purchasing my new GV80 with help from...
Great experience purchasing my new GV80 with help from Brandon and Micah. Got the color combination I wanted and very happy with the GV80
Oct 15, 2021
I traded in my car for a new Hyundai Tucson Hybrid...
I traded in my car for a new Hyundai Tucson Hybrid Limited SUV. I normally hate going into dealership to buy a car because of the back and forth and high pressure sales. Not the experience here. Very easy to do business with, low pressure, and I love my new SUV.
Oct 10, 2021
I purchased a Kona EV this past week from Brandon West....
I purchased a Kona EV this past week from Brandon West. From walking into the door to leaving with my new keys in hand was less than 2 hours. It was probably the most painless and easy car buying experience I've ever had. I love the car too.
Sep 03, 2021
I had a very good, very professional experience with...
I had a very good, very professional experience with McDonald Hyundai. They helped me with test drives, and to locate the vehicle I wanted, and answered all my questions. They arranged to pick me up at my home in order to take delivery.
Spencer Armijo
Finance Manager
Nov 22, 2021
Fantastic customer experience experience, Micah went...
Fantastic customer experience experience, Micah went above and beyond for me. I purchased a beautiful red Kona and just love it
Aug 26, 2021
Kyle made the process incredibly easy, communication was...
Kyle made the process incredibly easy, communication was on point, and efficient. I always thought buying a car was going to be intimidating… not with Kyle at McDonald Hyundai. The staff was friendly and easy to talk to, it never felt like I was being pushed into a “sale”. I wish all dealerships treated people this way!
Aug 13, 2021
We had a very good experience with Micah Levy when we...
We had a very good experience with Micah Levy when we traded in our 2019 Hyundai for the 2022 Hyundai just because my husband who was turning 80 wanted the red car. He did the paperwork and got the finances arranged, got the car ready and went through things the car has for tools, etc. We are an older couple and he was very patient in explaining things. Thank you for making it such a good experience.
Jul 23, 2021
Gary did a fabulous job working with us through the...
Gary did a fabulous job working with us through the purchase process. He was very knowledgeable about the Tucson we purchased and going though the paper work process.
Jul 22, 2021
I can't say enough about Kyle McMillan, my salesperson...
I can't say enough about Kyle McMillan, my salesperson and the McDonald Hyundai dealership! Kyle listened to what I wanted, made himself available and made it the best experience I have ever had. I spent an hour looking and made a decision without any pressure. I returned 2 days later to sign the paperwork and pick up the car. Spencer, the finance manager had all the paperwork ready and answered any questions I had. This took not more than an hour. I should mention that the initial online team also did a great job in getting me to Kyle at the very beginning. I highly recommend Kyle, Spencer and the entire McDonald Hyundai team. Love my 2022 Tucson Hybrid!
Micah Levy
Sales Consultant
Jan 08, 2022
Truly atrocious customer service. He would not give us...
Truly atrocious customer service. He would not give us the time of day. When we were looking to lease a car through them, he would not explain why their website said totally different numbers than theirs. AND THEN HE ANGRILY STORMED OFF. We were asking simple questions of why they wouldn’t honor the Hyundai student discount, and they said that Hyundai lies about their student deal so they wouldn’t give us that. Went to another dealership and they doubled the student deal. Don’t know any manager that storms off when dealing with customers who are willing to lease a car through, but their loss and the other Hyundai dealerships gain.
Dec 02, 2021
This dealership was great to work with. Micah was super...
This dealership was great to work with. Micah was super helpful throughout the entire process. He also respected what we wanted and kept us in the loop for an order that took several months to get. Even after the purchase, he has been helpful with questions I have about the car and it’s features. Would definitely come back to this dealer.
Nov 22, 2021
Fantastic customer experience experience, Micah went...
Fantastic customer experience experience, Micah went above and beyond for me. I purchased a beautiful red Kona and just love it
Nov 19, 2021
Great experience purchasing my new GV80 with help from...
Great experience purchasing my new GV80 with help from Brandon and Micah. Got the color combination I wanted and very happy with the GV80
Aug 13, 2021
We had a very good experience with Micah Levy when we...
We had a very good experience with Micah Levy when we traded in our 2019 Hyundai for the 2022 Hyundai just because my husband who was turning 80 wanted the red car. He did the paperwork and got the finances arranged, got the car ready and went through things the car has for tools, etc. We are an older couple and he was very patient in explaining things. Thank you for making it such a good experience.
Kyle McMillen
Sales Consultant
Oct 18, 2021
Our sales associate Kyle and his business manager were...
Our sales associate Kyle and his business manager were outstanding! Went to 4 other dealerships prior to purchasing our Hyundai Tucson from them it was a breath of fresh air just being able to buy a car during this chaotic time. The OTHER local dealerships lied to us, tried to take more money from us, we’re unprofessional, the list was endless. McDonald Hyundai HELPED us! Kyle was a breath of fresh air! Helped us find a car, gave us the price, didn’t tell us we could only have it if we paid $6000 over MSRP, didn’t try to change the rate we were quoted after we agreed to buying our car and running our credit, didn’t tell us that if we didn’t change our trim package we would drop on the list. Thank god we didn't settle with Arapahoe Hyundai because McDonald Hyundai is a 1000x better customer dealership.
Aug 26, 2021
Kyle made the process incredibly easy, communication was...
Kyle made the process incredibly easy, communication was on point, and efficient. I always thought buying a car was going to be intimidating… not with Kyle at McDonald Hyundai. The staff was friendly and easy to talk to, it never felt like I was being pushed into a “sale”. I wish all dealerships treated people this way!
Jul 22, 2021
I can't say enough about Kyle McMillan, my salesperson...
I can't say enough about Kyle McMillan, my salesperson and the McDonald Hyundai dealership! Kyle listened to what I wanted, made himself available and made it the best experience I have ever had. I spent an hour looking and made a decision without any pressure. I returned 2 days later to sign the paperwork and pick up the car. Spencer, the finance manager had all the paperwork ready and answered any questions I had. This took not more than an hour. I should mention that the initial online team also did a great job in getting me to Kyle at the very beginning. I highly recommend Kyle, Spencer and the entire McDonald Hyundai team. Love my 2022 Tucson Hybrid!
Jul 09, 2021
I just got a 2021 Hyundai SantaFe from this dealer and...
I just got a 2021 Hyundai SantaFe from this dealer and roadtest and buying process were so straight, easy and comfortable. No pressure on client.
May 08, 2021
I actually had a nice experience purchasing my new car at...
I actually had a nice experience purchasing my new car at McDonald Hyundai! My salesman was very patient and did a great job helping me choose which model was best for me. Thank you so much for being so easy to work with and I really love my new car!
John Francis O'Hanlon
Finance Manager
Jan 21, 2022
I just wanted everyone to know that we had a excellent...
I just wanted everyone to know that we had a excellent buying experience with our new car purchase at McDonald. We had Gary Clayton as our sales person and our purchase started 6 months ago when I had him order a vehicle for my wife and because of vehicle shortages it took a while. Gary was always keeping me updated and as soon as a vehicle that matched exactly what she wanted came in he called us and we were in and out in three hours (with a long test drive). John O'Hanlon took care of the financing and made it very easy and we felt taken care of and not pushed into anything. Thank you McDonald, Gary and John for a fantastic buying experience. Service: I have always had the best care with McDonald Hyundai. They listen to my concerns (I have very few because my Santa Fe sport is an excellent car). They are very friendly and keep me informed of time and cost immediately. I have another dealer/shop that is closer to me but because of the service and care I get at McDonald I will drive further to them. I highly recommend McDonald Hyundai service! Thank you Brad
Dec 04, 2021
I returned my lease and drove off in another within 2...
I returned my lease and drove off in another within 2 hours! Suzanne was a pleasure to work with again
Nov 24, 2021
CUSTOMERS READ - Unfortunately my husband & I did not...
CUSTOMERS READ - Unfortunately my husband & I did not have the best experience working with Allona or with McDonald Hyundai dealership. - Visited the dealership in Sept. worked with Allona. We were interested in leasing a Hyundai Tucson & we were told by Allona that it would arrive around the first week of November. - We provided Allona with 3 CONTACT OPTIONS to get a hold of us. She had my husband's email address, cell number & my cell number. My husband started corresponding with her via email to keep checking on the status & he did have to chase her a couple of times to get a response. Her email responses lacked any form of professionalism. - End of October my husband sent Allona an email to confirm the car arrival date. She responds & claims that she called, left him a voice message to let him know the car was ready. She then informs him that because she did not hear back from him, she sold the car to someone else. Apparently there is a certain window of time they wait to hear back from you before they sell the car to someone else. There obviously was no attempt to call my husband again. She did not call me and she did not email him to let us know the car was available. - My husband did not receive any missed calls or voice messages from her. Given that she had 3 different ways to contact us, when we asked her why she didn't call me or respond to the email thread to let us know the car was ready, she was unable to provide an explanation. However she seemed to have no issues contacting my phone number to let us know she sold the car to another customer. - No explanation provided, did not come across as apologetic and she did absolutely nothing to provide us with a solution. I thought rule number one of customer service is to try to rectify the massive inconvenience. We asked to speak to the manager, his name was Ray. - Ray luckily managed to find us another car but the car arrival date was pushed back 3 times. However, when I asked what was causing the bumping of vehicles in transit his response was 'Ports shipping company or the lack thereof I don't know if you pay attention to what's going on in the news.' Again, not the best customer facing response. However, he managed to find us another car. We greatly appreciated his help. - Car finally arrived on the 22nd of Nov. & we worked with sales manager Derek. Allona emailed us the night before we were picking up the car with our original lease proposal + original VIN number (VIN ended up being incorrect). Her email did not include any greeting nor did she try to apologize in writing. Just here is your lease proposal & the attachment. - Arrived at the dealership, new VIN number and the price went up significantly. I understand that it is a different VIN number but we were not informed in advance that the amount had changed. Again, note that Allona sent us our lease proposal the night before with the price that was originally discussed. We then get slapped with a brand new lease amount with a $215 increase. When I asked Derek to provide some sort of discount or even throw in rubber mats to justify the cost of $195 carpet mats under accessory charges, we were just given more BS and that there was nothing he could do for us. - Considering the massive inconvenience of having our original car sold from underneath us (to this day we still never received an explanation on why this happened), not being able to drive to work, grocery shopping, spent ridiculous amounts of money on car rentals/Ubers and lease amount increased, we left the dealership with a really bad taste in our mouths. - A part of me wishes that I had read the negative reviews on Google about McDonald Hyundai dealership. 'STEALERSHIP' is really the best word to describe our experience. - We worked with Doe to complete the paperwork. Doe was helpful and professional. - Buyer/ Leaser BEWARE and find another dealership. - We will be filing a complaint with Hyundai corporate about this and it is a shame that there was nothing they would do for us to provide a better customer experience.
Oct 19, 2021
Only dealership I was able to find that wasn’t charging...
Only dealership I was able to find that wasn’t charging over MSRP for the car I was looking for. Buying process was quick and easy. Price on website actually matches price of the car - unlike everywhere else.
Oct 18, 2021
Our sales associate Kyle and his business manager were...
Our sales associate Kyle and his business manager were outstanding! Went to 4 other dealerships prior to purchasing our Hyundai Tucson from them it was a breath of fresh air just being able to buy a car during this chaotic time. The OTHER local dealerships lied to us, tried to take more money from us, we’re unprofessional, the list was endless. McDonald Hyundai HELPED us! Kyle was a breath of fresh air! Helped us find a car, gave us the price, didn’t tell us we could only have it if we paid $6000 over MSRP, didn’t try to change the rate we were quoted after we agreed to buying our car and running our credit, didn’t tell us that if we didn’t change our trim package we would drop on the list. Thank god we didn't settle with Arapahoe Hyundai because McDonald Hyundai is a 1000x better customer dealership.
Doe Snyder
Sales Consultant
Nov 24, 2021
CUSTOMERS READ - Unfortunately my husband & I did not...
CUSTOMERS READ - Unfortunately my husband & I did not have the best experience working with Allona or with McDonald Hyundai dealership. - Visited the dealership in Sept. worked with Allona. We were interested in leasing a Hyundai Tucson & we were told by Allona that it would arrive around the first week of November. - We provided Allona with 3 CONTACT OPTIONS to get a hold of us. She had my husband's email address, cell number & my cell number. My husband started corresponding with her via email to keep checking on the status & he did have to chase her a couple of times to get a response. Her email responses lacked any form of professionalism. - End of October my husband sent Allona an email to confirm the car arrival date. She responds & claims that she called, left him a voice message to let him know the car was ready. She then informs him that because she did not hear back from him, she sold the car to someone else. Apparently there is a certain window of time they wait to hear back from you before they sell the car to someone else. There obviously was no attempt to call my husband again. She did not call me and she did not email him to let us know the car was available. - My husband did not receive any missed calls or voice messages from her. Given that she had 3 different ways to contact us, when we asked her why she didn't call me or respond to the email thread to let us know the car was ready, she was unable to provide an explanation. However she seemed to have no issues contacting my phone number to let us know she sold the car to another customer. - No explanation provided, did not come across as apologetic and she did absolutely nothing to provide us with a solution. I thought rule number one of customer service is to try to rectify the massive inconvenience. We asked to speak to the manager, his name was Ray. - Ray luckily managed to find us another car but the car arrival date was pushed back 3 times. However, when I asked what was causing the bumping of vehicles in transit his response was 'Ports shipping company or the lack thereof I don't know if you pay attention to what's going on in the news.' Again, not the best customer facing response. However, he managed to find us another car. We greatly appreciated his help. - Car finally arrived on the 22nd of Nov. & we worked with sales manager Derek. Allona emailed us the night before we were picking up the car with our original lease proposal + original VIN number (VIN ended up being incorrect). Her email did not include any greeting nor did she try to apologize in writing. Just here is your lease proposal & the attachment. - Arrived at the dealership, new VIN number and the price went up significantly. I understand that it is a different VIN number but we were not informed in advance that the amount had changed. Again, note that Allona sent us our lease proposal the night before with the price that was originally discussed. We then get slapped with a brand new lease amount with a $215 increase. When I asked Derek to provide some sort of discount or even throw in rubber mats to justify the cost of $195 carpet mats under accessory charges, we were just given more BS and that there was nothing he could do for us. - Considering the massive inconvenience of having our original car sold from underneath us (to this day we still never received an explanation on why this happened), not being able to drive to work, grocery shopping, spent ridiculous amounts of money on car rentals/Ubers and lease amount increased, we left the dealership with a really bad taste in our mouths. - A part of me wishes that I had read the negative reviews on Google about McDonald Hyundai dealership. 'STEALERSHIP' is really the best word to describe our experience. - We worked with Doe to complete the paperwork. Doe was helpful and professional. - Buyer/ Leaser BEWARE and find another dealership. - We will be filing a complaint with Hyundai corporate about this and it is a shame that there was nothing they would do for us to provide a better customer experience.
Aug 02, 2021
Doe Snyder was excellent as our sales rep, was even...
Doe Snyder was excellent as our sales rep, was even available after we drove off when we had a delayed registration and licensing issue. She gave us sound advice on the model. Well informed on the vehicles, prices, performance, and as mentioned, some of the other thorny issues when there are problems. I expect to deal with her again in the near future.
Jun 30, 2021
We walked in expecting just to test drive, but walked out...
We walked in expecting just to test drive, but walked out with a new Santa Fe hybrid. Doe was patient and knowledgeable about the car features and buying process. I appreciated her experienced mom input with car seats and baby storage. This was my 2nd car buying experience and I don’t particularly like it, but Doe made us feel as comfortable as possible.
Jun 10, 2021
I have had my car for 15 years. One reason is that I had...
I have had my car for 15 years. One reason is that I had a Tucson Hyundai which has been an amazing car and the other is I dread the experience of buying a new car. I called Gary Clayton at McDonald Hyundai and on the phone he put me at ease. When I got to the dealership he listened to my wants and concerns and found me a car I LOVE! Yes, its a Tucson. lol They helped me with the financing and I was in and out in under 2 hours. I could not be happier. Gary is the best and kindest sales person I have worked with!
May 21, 2021
Doe was the best dealer I’ve ever worked with and is...
Doe was the best dealer I’ve ever worked with and is guaranteed to be the best of all time. The entire experience was a blessing. I had one plan and she had a better one, and I left with the perfect car for me with a lower interest rate than I could’ve imagined. She made the process fun, easy, transparent and downright magical. I’m the proud owner of a brand new Hyundai Kona and I appreciate her efforts greatly, as well as that of her colleagues, who had a hand in ensuring the process went smoothly as well. Thank you so much Doe and the McDonald Hyundai team!
Derek Ballew
Sales Manager
Jan 08, 2022
Truly atrocious customer service. He would not give us...
Truly atrocious customer service. He would not give us the time of day. When we were looking to lease a car through them, he would not explain why their website said totally different numbers than theirs. AND THEN HE ANGRILY STORMED OFF. We were asking simple questions of why they wouldn’t honor the Hyundai student discount, and they said that Hyundai lies about their student deal so they wouldn’t give us that. Went to another dealership and they doubled the student deal. Don’t know any manager that storms off when dealing with customers who are willing to lease a car through, but their loss and the other Hyundai dealerships gain.
Nov 24, 2021
CUSTOMERS READ - Unfortunately my husband & I did not...
CUSTOMERS READ - Unfortunately my husband & I did not have the best experience working with Allona or with McDonald Hyundai dealership. - Visited the dealership in Sept. worked with Allona. We were interested in leasing a Hyundai Tucson & we were told by Allona that it would arrive around the first week of November. - We provided Allona with 3 CONTACT OPTIONS to get a hold of us. She had my husband's email address, cell number & my cell number. My husband started corresponding with her via email to keep checking on the status & he did have to chase her a couple of times to get a response. Her email responses lacked any form of professionalism. - End of October my husband sent Allona an email to confirm the car arrival date. She responds & claims that she called, left him a voice message to let him know the car was ready. She then informs him that because she did not hear back from him, she sold the car to someone else. Apparently there is a certain window of time they wait to hear back from you before they sell the car to someone else. There obviously was no attempt to call my husband again. She did not call me and she did not email him to let us know the car was available. - My husband did not receive any missed calls or voice messages from her. Given that she had 3 different ways to contact us, when we asked her why she didn't call me or respond to the email thread to let us know the car was ready, she was unable to provide an explanation. However she seemed to have no issues contacting my phone number to let us know she sold the car to another customer. - No explanation provided, did not come across as apologetic and she did absolutely nothing to provide us with a solution. I thought rule number one of customer service is to try to rectify the massive inconvenience. We asked to speak to the manager, his name was Ray. - Ray luckily managed to find us another car but the car arrival date was pushed back 3 times. However, when I asked what was causing the bumping of vehicles in transit his response was 'Ports shipping company or the lack thereof I don't know if you pay attention to what's going on in the news.' Again, not the best customer facing response. However, he managed to find us another car. We greatly appreciated his help. - Car finally arrived on the 22nd of Nov. & we worked with sales manager Derek. Allona emailed us the night before we were picking up the car with our original lease proposal + original VIN number (VIN ended up being incorrect). Her email did not include any greeting nor did she try to apologize in writing. Just here is your lease proposal & the attachment. - Arrived at the dealership, new VIN number and the price went up significantly. I understand that it is a different VIN number but we were not informed in advance that the amount had changed. Again, note that Allona sent us our lease proposal the night before with the price that was originally discussed. We then get slapped with a brand new lease amount with a $215 increase. When I asked Derek to provide some sort of discount or even throw in rubber mats to justify the cost of $195 carpet mats under accessory charges, we were just given more BS and that there was nothing he could do for us. - Considering the massive inconvenience of having our original car sold from underneath us (to this day we still never received an explanation on why this happened), not being able to drive to work, grocery shopping, spent ridiculous amounts of money on car rentals/Ubers and lease amount increased, we left the dealership with a really bad taste in our mouths. - A part of me wishes that I had read the negative reviews on Google about McDonald Hyundai dealership. 'STEALERSHIP' is really the best word to describe our experience. - We worked with Doe to complete the paperwork. Doe was helpful and professional. - Buyer/ Leaser BEWARE and find another dealership. - We will be filing a complaint with Hyundai corporate about this and it is a shame that there was nothing they would do for us to provide a better customer experience.
Sep 03, 2021
I had a very good, very professional experience with...
I had a very good, very professional experience with McDonald Hyundai. They helped me with test drives, and to locate the vehicle I wanted, and answered all my questions. They arranged to pick me up at my home in order to take delivery.
Jul 07, 2021
We have bought two cars from McDonald and are very happy...
We have bought two cars from McDonald and are very happy with both experiences. The sales people are eager to make sure we had a great buying experience. Financing with them couldn’t have been easier. They have earned our future business!
Apr 15, 2021
Doe was helpful. The dealership McDonald Hyundai was very...
Doe was helpful. The dealership McDonald Hyundai was very professional. They were not pushy and helpful. They were busy but tried to handle the transaction as quickly as possible.
Ken McMillen
Sales Manager
Nov 24, 2021
CUSTOMERS READ - Unfortunately my husband & I did not...
CUSTOMERS READ - Unfortunately my husband & I did not have the best experience working with Allona or with McDonald Hyundai dealership. - Visited the dealership in Sept. worked with Allona. We were interested in leasing a Hyundai Tucson & we were told by Allona that it would arrive around the first week of November. - We provided Allona with 3 CONTACT OPTIONS to get a hold of us. She had my husband's email address, cell number & my cell number. My husband started corresponding with her via email to keep checking on the status & he did have to chase her a couple of times to get a response. Her email responses lacked any form of professionalism. - End of October my husband sent Allona an email to confirm the car arrival date. She responds & claims that she called, left him a voice message to let him know the car was ready. She then informs him that because she did not hear back from him, she sold the car to someone else. Apparently there is a certain window of time they wait to hear back from you before they sell the car to someone else. There obviously was no attempt to call my husband again. She did not call me and she did not email him to let us know the car was available. - My husband did not receive any missed calls or voice messages from her. Given that she had 3 different ways to contact us, when we asked her why she didn't call me or respond to the email thread to let us know the car was ready, she was unable to provide an explanation. However she seemed to have no issues contacting my phone number to let us know she sold the car to another customer. - No explanation provided, did not come across as apologetic and she did absolutely nothing to provide us with a solution. I thought rule number one of customer service is to try to rectify the massive inconvenience. We asked to speak to the manager, his name was Ray. - Ray luckily managed to find us another car but the car arrival date was pushed back 3 times. However, when I asked what was causing the bumping of vehicles in transit his response was 'Ports shipping company or the lack thereof I don't know if you pay attention to what's going on in the news.' Again, not the best customer facing response. However, he managed to find us another car. We greatly appreciated his help. - Car finally arrived on the 22nd of Nov. & we worked with sales manager Derek. Allona emailed us the night before we were picking up the car with our original lease proposal + original VIN number (VIN ended up being incorrect). Her email did not include any greeting nor did she try to apologize in writing. Just here is your lease proposal & the attachment. - Arrived at the dealership, new VIN number and the price went up significantly. I understand that it is a different VIN number but we were not informed in advance that the amount had changed. Again, note that Allona sent us our lease proposal the night before with the price that was originally discussed. We then get slapped with a brand new lease amount with a $215 increase. When I asked Derek to provide some sort of discount or even throw in rubber mats to justify the cost of $195 carpet mats under accessory charges, we were just given more BS and that there was nothing he could do for us. - Considering the massive inconvenience of having our original car sold from underneath us (to this day we still never received an explanation on why this happened), not being able to drive to work, grocery shopping, spent ridiculous amounts of money on car rentals/Ubers and lease amount increased, we left the dealership with a really bad taste in our mouths. - A part of me wishes that I had read the negative reviews on Google about McDonald Hyundai dealership. 'STEALERSHIP' is really the best word to describe our experience. - We worked with Doe to complete the paperwork. Doe was helpful and professional. - Buyer/ Leaser BEWARE and find another dealership. - We will be filing a complaint with Hyundai corporate about this and it is a shame that there was nothing they would do for us to provide a better customer experience.
May 24, 2021
Brandon West and Micah Levy was awesome. Great experience...
Brandon West and Micah Levy was awesome. Great experience and I feel I got a good deal. Thanks so much. Great friendly staff. See both of these young men on your next purchase.
Apr 28, 2021
Cindy, Kenny, and John were all very helpful and...
Cindy, Kenny, and John were all very helpful and friendly. I was unsure what to do when deciding to trade in my 2009 Elantra that needed lots of repairs. While my old car was being serviced in the McDonald Hyundai shop, I put in a request online to get the value of my trade-in, and Cindy reached out right away to help. She quickly picked up my car from service and got it appraised, and had me choose some SUVs from the website to look at the next morning. My experience with Cindy and Kenny at the dealership that day was fun, smooth, and easy, and I was able to test drive several vehicles I liked before they found one for me that fit exactly what I was looking for. They arranged the trade-in of my old Elantra, and they even bought me a full tank of gas when I returned on Monday to drop off the old car keys. I love my 2016 Tucson Limited and I would recommend McDonald Hyundai to anyone who is in the market for a new or used car!
Feb 06, 2021
I have been a customer of McDonald Hyundai for 8 years...
I have been a customer of McDonald Hyundai for 8 years and have purchased 2 vehicles from them. Each time, the experience has been exceptional. My most recent purchase was handled by Micah Levy. He was very professional and knowledgeable about the Santa Fe I purchased. There are a lot of electronic functions that he explained very thoroughly and patiently. The attention from the sales people continued even after I drove my new car off the lot. I received several texts from from not only Micah, but Kenny and Derek They congratulated me on my purchase and let me know they were available to assist me in any way if I had any problems or questions. Spenser in the finance dept. was also excellent-going through the paperwork and explaining it thoroughly. All this attention is first class customer service!!
Jan 30, 2021
Kyle and Ken Mc Millen greeted me making me feel...
Kyle and Ken Mc Millen greeted me making me feel comfortable not rushed. I highly recomend going to McDonald's for a great salespeople treating you like Royalty, and great deal. They are excellent.
Gary Clayton
Sales Consultant
Jan 21, 2022
I just wanted everyone to know that we had a excellent...
I just wanted everyone to know that we had a excellent buying experience with our new car purchase at McDonald. We had Gary Clayton as our sales person and our purchase started 6 months ago when I had him order a vehicle for my wife and because of vehicle shortages it took a while. Gary was always keeping me updated and as soon as a vehicle that matched exactly what she wanted came in he called us and we were in and out in three hours (with a long test drive). John O'Hanlon took care of the financing and made it very easy and we felt taken care of and not pushed into anything. Thank you McDonald, Gary and John for a fantastic buying experience. Service: I have always had the best care with McDonald Hyundai. They listen to my concerns (I have very few because my Santa Fe sport is an excellent car). They are very friendly and keep me informed of time and cost immediately. I have another dealer/shop that is closer to me but because of the service and care I get at McDonald I will drive further to them. I highly recommend McDonald Hyundai service! Thank you Brad
Oct 30, 2021
My purchase of a Genesis was easy and without...
My purchase of a Genesis was easy and without complications. The salesman, Gary Clayton, could not have been more helpful.
Oct 01, 2021
My experience was flawless. Gary is knowledgeable,...
My experience was flawless. Gary is knowledgeable, friendly, efficient and the process went very smoothly. Inquiries began so soon I didn’t have time to learn all the various features so didn’t reply till I had at least driven at least 50 miles. Suggest not sending questionnaires or surveys for 1 month. Thanks
Jul 23, 2021
Gary did a fabulous job working with us through the...
Gary did a fabulous job working with us through the purchase process. He was very knowledgeable about the Tucson we purchased and going though the paper work process.
Jul 12, 2021
Fantastic experience! Gary Clayton, our salesperson, was...
Fantastic experience! Gary Clayton, our salesperson, was excellent and made sure that we got exactly the right car at exactly the right price! The dealership was wonderful to work with and found us the best possible financing! Highly recommend!
Ray Alderette
General Sales Manager
Nov 24, 2021
CUSTOMERS READ - Unfortunately my husband & I did not...
CUSTOMERS READ - Unfortunately my husband & I did not have the best experience working with Allona or with McDonald Hyundai dealership. - Visited the dealership in Sept. worked with Allona. We were interested in leasing a Hyundai Tucson & we were told by Allona that it would arrive around the first week of November. - We provided Allona with 3 CONTACT OPTIONS to get a hold of us. She had my husband's email address, cell number & my cell number. My husband started corresponding with her via email to keep checking on the status & he did have to chase her a couple of times to get a response. Her email responses lacked any form of professionalism. - End of October my husband sent Allona an email to confirm the car arrival date. She responds & claims that she called, left him a voice message to let him know the car was ready. She then informs him that because she did not hear back from him, she sold the car to someone else. Apparently there is a certain window of time they wait to hear back from you before they sell the car to someone else. There obviously was no attempt to call my husband again. She did not call me and she did not email him to let us know the car was available. - My husband did not receive any missed calls or voice messages from her. Given that she had 3 different ways to contact us, when we asked her why she didn't call me or respond to the email thread to let us know the car was ready, she was unable to provide an explanation. However she seemed to have no issues contacting my phone number to let us know she sold the car to another customer. - No explanation provided, did not come across as apologetic and she did absolutely nothing to provide us with a solution. I thought rule number one of customer service is to try to rectify the massive inconvenience. We asked to speak to the manager, his name was Ray. - Ray luckily managed to find us another car but the car arrival date was pushed back 3 times. However, when I asked what was causing the bumping of vehicles in transit his response was 'Ports shipping company or the lack thereof I don't know if you pay attention to what's going on in the news.' Again, not the best customer facing response. However, he managed to find us another car. We greatly appreciated his help. - Car finally arrived on the 22nd of Nov. & we worked with sales manager Derek. Allona emailed us the night before we were picking up the car with our original lease proposal + original VIN number (VIN ended up being incorrect). Her email did not include any greeting nor did she try to apologize in writing. Just here is your lease proposal & the attachment. - Arrived at the dealership, new VIN number and the price went up significantly. I understand that it is a different VIN number but we were not informed in advance that the amount had changed. Again, note that Allona sent us our lease proposal the night before with the price that was originally discussed. We then get slapped with a brand new lease amount with a $215 increase. When I asked Derek to provide some sort of discount or even throw in rubber mats to justify the cost of $195 carpet mats under accessory charges, we were just given more BS and that there was nothing he could do for us. - Considering the massive inconvenience of having our original car sold from underneath us (to this day we still never received an explanation on why this happened), not being able to drive to work, grocery shopping, spent ridiculous amounts of money on car rentals/Ubers and lease amount increased, we left the dealership with a really bad taste in our mouths. - A part of me wishes that I had read the negative reviews on Google about McDonald Hyundai dealership. 'STEALERSHIP' is really the best word to describe our experience. - We worked with Doe to complete the paperwork. Doe was helpful and professional. - Buyer/ Leaser BEWARE and find another dealership. - We will be filing a complaint with Hyundai corporate about this and it is a shame that there was nothing they would do for us to provide a better customer experience.
Apr 16, 2021
I recently purchased a 2021 Santa Fe Calligraphy at...
I recently purchased a 2021 Santa Fe Calligraphy at McDonald Hyundai. This is my third Santa Fe from this dealership over the past 12 years. My salesperson for the 2021 and my previous Santa Fe was Suzanne Dumont. Suzanne is a great person to work with when purchasing a car. She is friendly, knowledgeable, and most of all, extremely accommodating. In her own words, "I want you to be happy with your new car." At no time did I feel any pressure to rush into a deal. Suzanne is committed to her customer's satisfaction. Also, the entire dealership is focused on the customer. This includes sales staff, finance, service, and parts. I have had all my servicing don at McDonald Hyundai. I can confidently recommend McDonald Automotive for all your car needs.
Dec 12, 2020
Awesome fast experience! Did rear arch so I knew what I...
Awesome fast experience! Did rear arch so I knew what I wanted. The whole process took just a little over 1 hour. Everyone was professional and courteous. Micah Levey was my sales person. He was patient and knowledgeable. I recommend this dealership!!!
Nov 30, 2020
McDonald Hyundai was great to work with. Kyle McMillen...
McDonald Hyundai was great to work with. Kyle McMillen was great and very straight forward. Got a great price and finance was great as well
Nov 30, 2020
Fair Fast and straight forward. Client advisor Kyle...
Fair Fast and straight forward. Client advisor Kyle McMillen was great to work with and finance took care of us on the interest rate and I know I got a great deal. Other dealers would not consider our deal
Allona Lucero
Sales Consultant
Nov 24, 2021
CUSTOMERS READ - Unfortunately my husband & I did not...
CUSTOMERS READ - Unfortunately my husband & I did not have the best experience working with Allona or with McDonald Hyundai dealership. - Visited the dealership in Sept. worked with Allona. We were interested in leasing a Hyundai Tucson & we were told by Allona that it would arrive around the first week of November. - We provided Allona with 3 CONTACT OPTIONS to get a hold of us. She had my husband's email address, cell number & my cell number. My husband started corresponding with her via email to keep checking on the status & he did have to chase her a couple of times to get a response. Her email responses lacked any form of professionalism. - End of October my husband sent Allona an email to confirm the car arrival date. She responds & claims that she called, left him a voice message to let him know the car was ready. She then informs him that because she did not hear back from him, she sold the car to someone else. Apparently there is a certain window of time they wait to hear back from you before they sell the car to someone else. There obviously was no attempt to call my husband again. She did not call me and she did not email him to let us know the car was available. - My husband did not receive any missed calls or voice messages from her. Given that she had 3 different ways to contact us, when we asked her why she didn't call me or respond to the email thread to let us know the car was ready, she was unable to provide an explanation. However she seemed to have no issues contacting my phone number to let us know she sold the car to another customer. - No explanation provided, did not come across as apologetic and she did absolutely nothing to provide us with a solution. I thought rule number one of customer service is to try to rectify the massive inconvenience. We asked to speak to the manager, his name was Ray. - Ray luckily managed to find us another car but the car arrival date was pushed back 3 times. However, when I asked what was causing the bumping of vehicles in transit his response was 'Ports shipping company or the lack thereof I don't know if you pay attention to what's going on in the news.' Again, not the best customer facing response. However, he managed to find us another car. We greatly appreciated his help. - Car finally arrived on the 22nd of Nov. & we worked with sales manager Derek. Allona emailed us the night before we were picking up the car with our original lease proposal + original VIN number (VIN ended up being incorrect). Her email did not include any greeting nor did she try to apologize in writing. Just here is your lease proposal & the attachment. - Arrived at the dealership, new VIN number and the price went up significantly. I understand that it is a different VIN number but we were not informed in advance that the amount had changed. Again, note that Allona sent us our lease proposal the night before with the price that was originally discussed. We then get slapped with a brand new lease amount with a $215 increase. When I asked Derek to provide some sort of discount or even throw in rubber mats to justify the cost of $195 carpet mats under accessory charges, we were just given more BS and that there was nothing he could do for us. - Considering the massive inconvenience of having our original car sold from underneath us (to this day we still never received an explanation on why this happened), not being able to drive to work, grocery shopping, spent ridiculous amounts of money on car rentals/Ubers and lease amount increased, we left the dealership with a really bad taste in our mouths. - A part of me wishes that I had read the negative reviews on Google about McDonald Hyundai dealership. 'STEALERSHIP' is really the best word to describe our experience. - We worked with Doe to complete the paperwork. Doe was helpful and professional. - Buyer/ Leaser BEWARE and find another dealership. - We will be filing a complaint with Hyundai corporate about this and it is a shame that there was nothing they would do for us to provide a better customer experience.
Apr 21, 2021
This dealership was very efficient and friendly. They put...
This dealership was very efficient and friendly. They put up with a bunch of questions and negotiated a little bit; overall, I got a good deal and was happy with all of the people who helped me. I really got what I came in for and I knew what I wanted to pay and they made it work.
Jan 07, 2021
Very helpful and professional service. Sales lady was...
Very helpful and professional service. Sales lady was very helpful and patient with us. Thank you for helping us out. Thank you for you patience
Payton Ballew
Sales Consultant
Jan 20, 2022
We had a great experience purchasing our 2022 Tucson! We...
We had a great experience purchasing our 2022 Tucson! We absolutely love it! We had an awesome salesman who answered all of our questions with ease.
Keith Florian
Service Manager
