I own a 2023 Santa Fe and a 2025 Santa Fe. I bought the 2023 at another dealership but recently had it serviced at McDonald. They took one and one-half hours to do an oil change and when they gave me my invoice, it did not show the kind of oil or grade that they installed. In the future, I will have my oil changed at a different service provider. I did purchase the 2025 Santa Fe at McDonald when they had a promotion of no payment for 90 days and $500 rebate for military service. McDonald set up my financing with 45 days of no payment and Hyundai refused to change it because it was the dealer who made the mistake. Neither Hyundai nor McDonald's manager has responded to my letter wanting the $500 rebate for my service in the USMC Reserves. This was not the fault of our salesman, just the McDonald finance department and management.

The employees are exceptionally kind, with them even going out of their way to ensure their reputations. Pushing the importance of reliability and trust.

McDonald Hyundai has the worst customer service regarding service. On August 29, when I when I had a recall to be done, they didn’t do anything due it wasn’t leaking. Yet, looking up my Vin number it still says it hasn’t been taken care of, still needs to be addressed. Also, a shout out to Nick Coloroso needs be be fired, he harassed me continuously on text message! This is after I confronted him, no courtesy or respect for customers! I also talked to another dealership about my vehicle and told them the issue I had with McDonald Hyundai, they said they get a lot of complaints about them!!

Avoid the service department, I came in for a recall on my Hyundai Veracruz and they left my car outside of the service department for an hour before working on it. I had an appointment at 9:40. When I asked the Nick Coloroso who was texting me, why my car was sitting outside and when I had an appointment they said oh I’ll look into it. Then my car went into the service department , where I was supposed to get a recall done. I waited over two hours not counting the hour my car sat outside the service dept. Then I was told to come down, in a cold text from Nick Coloroso that my vehicle was ready, other people had someone from Service come up and tell them their car was ready! How inconsiderate, I felt like I was a bothersome to them, Nick Coloroso said you’ll get an email on the invoice without any communications face to face no respect on what the procedure had been done on my car. They also redid my trip meter back to zero, as if not to tell me how far they drove my vehicle, WHY??? Very deceptive., The invoice in my email also said they didn’t change out the part, because it wasn’t leaking. They just change the oil on the recall. No explanation from Nick Coloroso, while I was there, and mind you they weren’t busy either, deceptive, so what happens if this starts leaking later do they replace it then? I’m not going back to McDonald Hyundai dealership. Being honest, I don’t recommend this dealership. Yes it’s a beautiful building, but the people in it have to take a lesson in how to treat people with respect. I will never return to this dealership nor will I ever recommend anybody else to go there either.! People need a lesson to have respect and courtesy towards all customers!

Great place to buy/lease a new car. Jawad was extremely personable and a pleasure to get to know throughout my experience at the dealership. He was also very knowledgeable about the vehicles I test drove and patient in answering all my questions. I'm very happy with my new car thanks to the painless experience in obtaining it and great staff at McDonald Hyundai.

Great folks, excellent service. Billie McMillen did a brilliant job of listening to our needs and coming through with options that fit our budget. No games or upselling, just sound advice and impeccable service. Couldn't be happier with her!

Great service. Kevin went over and above to get us the exact car we wanted. We will definitely be back!

I loved this place. Garrett did not pressure me at all. He listened to what I was looking for and went over the options so I could make my best choice. When I decided what I wanted, he also went and got me the best price. I know it was the best price because it was several thousand dollars less than what I offered on the new car. I suggest you go there first and at least try to find what you are looking for because I'm confident you won't need to go anywhere else.

McDonald Hyundai Service Department really knows what they're doing when consulting their car dealership excuses handbook. These people have an excuse for everything, and they expect the customer to understand them to be reasons for horrible customer service, customer intelligence, customer patience, and customer respect. I recently took my 2013 Santa Fe Sport to them to have my engine replaced. Warranty work, thank goodness, or who knows what they would tried to charge me.. My original service advisor left the company which contributed to the lack of communication. From the get go, I felt like he didn't have a clue what he was doing. Overcharging on services that didn't need to be done, parts that should be included in any standard engine swap, and requested services not completed but conveniently written as a service request declined by me. But, wait, there's more! I was charged $25.00 for gas so the mechanic could test drive the car once the engine was replaced. He said everything worked fine. The transmission, however, was a completely different story. Did I mention that the transmission was the subject of my additional service request? Well, as I rolled my car over the curb, I realized the transmission problem was worse than I thought. It took me an hour and a half to go twelve miles! You get the picture. My car is now at a reputable transmission shop having a new to me transmission installed To review: *. Service took seven weeks to complete. Work took one week; *. Was put on "forever hold" more times than I recall; *. Asked several times to meet the service manager. He was a no-show every time; * New service advisor assigned to my case. Was sitting next to the nice woman who helped me pick up my car. He never once introduced himself, although it seemed he was listening to his associate and I reviewing the paperwork she was presenting me; *. The service manager finally called me on Wednesday, May 1, 2024, to tell me I would be able to pick my car up Friday, May 3, 2024. There was no time given. At 4:45, they texted me to tell me I could pick up my car. I had given up on being able to pick up my car, so I went in on Tuesday, May 7, 2024. To close, this dealership, unfortunately, seems to be like every dealership I've experienced: terrible, with no desire to improve. The entire industry is driven by greed.

This is an easy place to enjoy car buying. Kyle McMillen went above and beyond to help this purchase go smoothly and quickly which was what I needed. I would definitely recommend Kyle and this dealership.

We had a good experience dealing with Micah Levy. He was very helpful and answered all of our questions. Everyone was friendly and professional. The finance manager Grant was very efficient and knowledgeable.

Garrett was quick to help without a heavy push. I told him exactly what our family needed and he found the right fit for us without any pushy upsell. He heard our family needs, acknowledged our family needs, and then he met our family needs. We came in on a busy day, and while we waited for the buying process to complete, Garrett was truly a pleasant person to relate to and converse with. Garrett, thank you for your customer service.

Working with both Billie and Jawad (on the sales side) was terrific. Billie went above and beyond on finding my vehicle with all my must haves. She is very knowledgeable and helpful in explaining all the features of my Palisade. I would definitely recommend her to anyone looking for a car. The only reason why I only selected three stars is because of an incident with FI.

I was very impressed by the service I received from Jawad. He was very knowledgeable and showed me all the features my new car has. I'm very happy with my purchase and would recommend Jawad and McDonald's Hyundai.

My experience at Littleton Hundai was exceptional. I played to only look at the Genesis cars but found one I really liked and bought it.